frequently asked questions

Our FAQ section should cover everything you need to know but if there is anything we've missed, please don't hesitate to ping us an email at admin@thecleancompany.co.ukwe'd love to hear from you.

 

Now over to The Clean Company nitty gritty...

What is our mission?

Our mission is to inspire positive change towards a cleaner future, promoting good health for you and for the planet.

Is everything organic, vegan & natural?

Yup, errrrrrything,  We scrutinise every product to within an inch of it's life, we road test ALL products thoroughly and it doesn't make it onto our shelves unless it is both organic and vegan.  And natural.  And amazing.

 

Of course suppliers do from time to time change recipes and ingredients so if you have an allergy be sure to check the labels thoroughly before diving in.

what is the score on delivery?

We aim to dispatch within 1 day of your order and we usually use 2nd class mail via your friendly local postman, so you should receive your order within 3-5 working days.  

 

Delivery within the UK is £2.99 or FREE if your order is over £50.

 

In the unlikely event that you don't receive your order in the timescale above, please ping us an email and we'll get straight onto sorting it out for you.

 

We don't currently ship outside of the UK, sorry about that. 

is our delivery packaging eco-friendly?

Being environmentally responsible is an essential part of what we do and our delivery packaging is a key element of that.

 

All of the cardboard and paper packaging we use is made from eco-friendly, recycled material and is 100% recyclable.

 

Our boxes are sealed with a silicone-free Kraft paper tape which uses a natural, plant-based adhesive.  The tape is 100% recyclable and so there is no need for you to separate it from the box.

 

The air cushions we use are biodegradable, taking just 12-24 months to break down and leaving no toxic residues; just pop them in with your plastic recycling.

 

Any literature you receive from us will be printed on recycled paper or card using plant-based inks and will be 100% recyclable.  Although you won't find much - we like to keep paper use to a minimum and will use electronic communication wherever possible.

 

We always prefer to work with suppliers that use eco-friendly and recyclable packaging for their products.  We list details of the packaging our suppliers use in the product description box and we work with them to reduce and improve packaging wherever possible.

what about refunds or replacements?

It is so important to us that you are 100% thrilled with your order so in the unlikely event that something has arrived in less than perfect condition, or you just don't like it, we will refund you for that item or replace it.  

 

Email us at admin@thecleancompany.co.uk and we'll get straight on to it.

how do we choose which charity to donate 20% of our profits to?

Helping to support charities that carry out extraordinary and honourable work to make a difference in this beautiful world, is one of the key drivers behind The Clean Company.  At the end of each financial year we will donate 20% of our profits to a charity or range of charities that we feel have the same ethos as us, to help them to continue the fantastic work that they do.

 

We select these charities through research and recommendation therefore if you have a deserving charity in mind, please email their details to admin@thecleancompany.co.uk so we can consider them.  It would mean the world to us. 

fancy a chat? TAG US!

We love seeing you try out all of your clean eating, vegan goodies so head over to our social media pages to connect with us and don't forget to tag us in your posts!

 

Got a funny vegan meme?  Tag us to keep us amused whilst we work.

 

Want to share a #amazing healthy recipe?  Tag us so we can rustle up a treat in The Clean Company kitchen.  We might even feature it in our recipe section :-)

 

Find us on Twitter, Instagram and Facebook:  @TheCleanCoUK

our promise

100% Organic - Vegan - Natural

 

If you don't love it, we'll give you your money back

 

We donate 20% of our profits to charities that share our beliefs

let's talk clean:

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